PowerLung Inc

PowerLung Warranty Service - Mail-In Service Order

PowerLung Warranty Service - Mail-In Service Order

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Warranty Service 

Add this item to your Shopping Cart to start the process of receiving Warranty Service for your PowerLung product. This item allows you to order warranty service for your PowerLung once you have determined it is eligible for PowerLung Warranty Service. Please read the instructions carefully for

  • What to Do if you have a Problem
  • How to Prepare 
  • What to Expect

Before Requesting Warranty Service

Clean Your PowerLung!

A common issue with a PowerLung model that needs to be fixed is that it needs to be cleaned. Our instructions state that you should clean your PowerLung model at least once a week. Before requesting repair service, clean your PowerLung first. Cleaning your PowerLung model may resolve your problem. Instructions on cleaning your PowerLung are here. It is highly recommended that you clean your PowerLung at least once a week.

Check the Knowledge Base for Solutions or Resolutions to your Issue.

If your PowerLung continues to have problems after cleaning, most technical issues with PowerLung can be resolved by reading the information in our Knowledge Base. If you do not see an answer to your question or description of your concern, contact us for assistance to see if your PowerLung falls under our warranty coverage. A PowerLung representative will attempt to diagnose and correct the problem with your PowerLung model by email, phone, or chat.

If the problem cannot be resolved, you will be asked to use the PowerLung Mail-In Warranty Service. PowerLung, Inc. will not send replacement parts for your PowerLung model. 

Be Sure Your PowerLung is Registered and Still Under Warranty.

This service is for PowerLung owners who have registered their PowerLung model and are within their warranty. We provide this product to help document your Warranty Request and defray shipping costs. Please use the registration information included with every PowerLung model. You can register your PowerLung model online here. (You will need the serial number from the package label, the date of purchase, and the name of the company where you purchased.)

Any PowerLung models received that are not registered with PowerLung, Inc. or outside their warranty date and/or coverage will only be processed using the PowerLung Repair Service. Costs and details about our Repair Service are available here.

Prepare the PowerLung for shipping.

  1. Clean your PowerLung before sending it in for Warranty Service. Instructions on cleaning your PowerLung are here
  2. Please include the unit and any loose components. Do not include the mouthpiece, carrying case, user instructions or other documentation originally included with your PowerLung model.
  3. Send your PowerLung for Warranty Service in a padded envelope. The return shipping label will be emailed to you after you place your Warranty Service order. International customers who send their PowerLung model to our United States offices for warranty service are responsible for shipping charges to return the serviced model. We will work with International customers to arrange the shipping of their choice. If you live outside the United States, contact the Distributor in your area for faster service.
  4. In the Notes section of your order, briefly describe what you are experiencing and believe needs service. 

It is your responsibility to package and ship your PowerLung model. PowerLung, Inc. is not responsible for shipping costs or lost or damaged returns.

What Happens Next?

After the parcel is received at PowerLung, we will inspect and test the product to attempt to recreate your issue. We may also contact you for additional information or to provide updates. 

Upon inspection, if parts of a PowerLung product prove to be defective, PowerLung can choose to repair the item with new compatible parts or replace it with a new PowerLung product of the same model.

The chosen action, repair or replacement, will be completed, and the unit will be returned to the shipping address provided at the time of the order.

Materials

PowerLung Model without packagingWeight: 0.29 lbs. L: 2.5 in x W: 7.63 in x H: 2.7 in

PowerLung Model Materials: Homopolymer H20A-00 is a controlled-rheology polypropylene grade designed for injection molding applications requiring a moderate level of antistatic agent.
H20A-00 meets the requirements of the U.S. Food and Drug Administration as specified in 21 CFR 177.1520.

PowerLung Mouthpiece Materials: DynaFlex(R) G2701-1000-2 (or equivalent) is an easy processing TPE designed for injection molding and extrusion applications that require FDA compliance.

 

Shipping & Returns

Dimensions

PowerLung Model without packagingWeight: 0.29 lbs. L: 2.5 in x W: 7.63 in x H: 2.7 in

PowerLung Model Materials: Homopolymer H20A-00 is a controlled-rheology polypropylene grade designed for injection molding applications requiring a moderate level of antistatic agent.
H20A-00 meets the requirements of the U.S. Food and Drug Administration as specified in 21 CFR 177.1520.

PowerLung Mouthpiece Materials: DynaFlex(R) G2701-1000-2 (or equivalent) is an easy processing TPE designed for injection molding and extrusion applications that require FDA compliance.

 

Care Instructions

Clean your PowerLung product at least once a week to ensure proper operation. Use a mild dishwashing liquid such as Dawn® Original and Dawn® Pure Essentials dishwashing liquid that does not contain hand softening ingredients or anti-bacterial agents. Other cleaning products may damage or impair efficiency of your PowerLung.
Remove only the mouthpiece. Mix approximately 1 Tbsp. of dishwashing liquid and 1 pint (2 cups) of hot (not boiling) water into a container large enough to hold the PowerLung unit with mouthpiece beside it. Soak the PowerLung and mouthpiece in the solution for 20-30 minutes.
If 2 cups of solution does not cover your PowerLung due to the size of the container you may increase the dishwashing liquid and water respectively to maintain the same concentration of cleaning solution required to cover the PowerLung.
Remove the PowerLung and mouthpiece from the solution. Press in on the Inhale Control Dial and rinse both items thoroughly in warm water by allowing water to run over and through the unit.

 

Shake the PowerLung vigorously to remove all excess water. Dry outside with a clean towel or cloth. Continue to let both pieces air-dry overnight.

Reassemble the mouthpiece onto the PowerLung. Be sure to slide the mouthpiece into the divot as pictured. Your PowerLung should now be clean and ready for use.

CAUTION

  • Keep your PowerLung model out of the reach of children.
  • Do not disassemble your PowerLung model, except to remove the mouthpiece, unless otherwise instructed by a PowerLung representative.
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