Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays observed by PowerLung) after receiving your order confirmation email. You will receive another notification when your order has shipped. Delays may occur due to Weather, health, or other local or area situations or disasters; Work stoppages, labor actions or social action situations in the local area or enroute; and High Order Volume.

Domestic Shipping Rates and Estimates: PowerLung uses calculated shipping rates at checkout. Shipping charges for your order will be calculated and displayed at checkout. You must supply a shipping address in order for your shipping rate to be calculated. If you change your order and/or address information, you must update and allow the shipping rate to be recalculated for accurate information and charges. At checkout, you will be provided a list of options and costs for shipping your order to the address you have provided. Our Shipping Service Providers are US Postal Service (USPS), United Parcel Service (UPS) and DHL. The services you are presented are based on the total weight of the items you have ordered, using the appropriate packaging for the carrier. You will receive another notification when your order has shipped. You should be able to use this information to track your order online.

Shipping to P.O. Boxes: If you wish to ship your order to a PO Box, you must use a USPS (US Postal Service) shipping method.

Shipping Terms: All orders are shipped FOB Origin. Title and risk of loss transfer to the buyer at the time the order is tendered to the carrier, regardless of the fulfillment location. PowerLung Inc. is not liable for loss, damage, or delay occurring after the shipment has been accepted by the carrier. For damaged or lost shipments, buyers should file a claim directly with the carrier. PowerLung will provide reasonable assistance in supporting such claims upon request.

International Shipping: PowerLung ships internationally via DHL, UPS, and USPS. Duties and tax handling differs between direct-to-consumer (DTC) and B2B orders as described below.

Direct-to-Consumer (DTC) Orders: International DTC orders are processed through Shopify Markets Pro, which serves as the merchant of record for all cross-border transactions. All applicable import duties, taxes, and fees are calculated and collected at checkout — regardless of the carrier selected. There are no surprise charges upon delivery. What you pay at checkout is the final landed cost.

B2B Orders: International B2B orders are shipped on a DDU (Delivered Duty Unpaid) basis. Duties, import taxes, and any applicable customs fees are not collected at checkout and are the responsibility of the buyer. These charges are collected by the carrier upon delivery in accordance with the destination country's import regulations. PowerLung recommends that B2B customers consult with their customs broker or freight forwarder prior to placing an order.

EU Orders: For DTC orders shipped to European Union countries, VAT and import duties are collected at the point of sale in accordance with EU VAT OSS rules. For B2B EU orders, VAT and duties are handled by the carrier and are the buyer's responsibility upon delivery. EU DTC customers retain all statutory rights under applicable EU consumer protection law.

Orders may be further delayed due to local, area, or en route situations or disasters, including, but not limited to: Weather, health, work stoppages, labor actions, social actions, or other disturbances. PowerLung is not responsible should the carrier choose to suspend service to a given area for any reason.

Local Pickup or Delivery: PowerLung DOES NOT OFFER local delivery or in-facility pickup to customers.

How do I check the status of my order? When your order ships, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within the designated number of days for delivery, after receiving your shipping confirmation email, you can enter your tracking number into the online tracking for the carrier (USPS, UPS, DHL) to determine the status of your order delivery. Here are links to our carriers: USPS (Welcome | USPS), UPS (Tracking Services), DHL (Tracking, delivery status for DHL Express shipments | MyDHL+), and Most Carriers (Google > enter Track Package in search or address bar > enter your tracking number and select your carrier). If you still need assistance, please contact us at pl.connects@powerlung.com with your name and order number, and we will look into it for you.

Damaged Shipment: Before accepting your order, please be sure it was not damaged during shipping. This does not apply to any item that is damaged by any means after it has been successfully delivered to you. See our Repair Service for assistance with any other type of product damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Acceptably Damaged Shipment: If the external packaging was torn or damaged, but all items you ordered are present, and the internal packaging and/or shrink-wrap is intact on the PowerLung unit, your product is safe to use, and you can accept the shipment.

Unacceptably Damaged Shipment: If your shipment has been torn open and items are missing, the PowerLung product is damaged, or the shrink-wrap is missing from the PowerLung, please photograph and document this fact. Then, refuse the shipment and have the carrier return it to PowerLung, Inc. Please send us a copy of the photos and documentation. Since all PowerLung orders are shipped FOB Origin, the carrier requires the shipper to file the claim, so we will need the information you capture and provide us to do that. We will then work with you to facilitate the replacement of the damaged shipment.